CONTACT & FAQs
Frequently Asked Questions
Got questions? We’re here to help! Below are some of the most common questions our customers ask. If you don’t find your answer here, feel free to reach out — we’re always happy to help.
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How do I get a quote?
You can request a quote by clicking Get a Quote and filling out the form.
Once submitted, our team will review the details and get back to you shortly.
For more accurate estimates, we may request photos or short videos of the space.
What types of spaces do you clean?
We clean:
houses and apartments
condos and studios
offices and commercial spaces
post-construction and move-in / move-out properties
If your space doesn’t fit a standard category, simply note it in the form.
Why do you ask for photos or videos?
Photos or videos help us:
assess the condition accurately
estimate time and team size
avoid last-minute price changes
They are optional but highly recommended for the best quote.
What areas do you serve?
We proudly serve Vancouver and surrounding areas, including Burnaby, Richmond, North Vancouver, and more. If you’re unsure whether we cover your location, just contact us and we’ll let you know!
What cleaning services do you offer?
We provide regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and Airbnb/short-term rental cleaning. Each service can be customized to fit your needs.
Do you use eco-friendly products?
We use professional-grade cleaning products that are safe and effective to ensure your home is thoroughly cleaned. If you have specific product preferences, just let us know—we’re happy to use them.
How do I book a cleaning?
Booking is easy! You can schedule your cleaning online through our website or contact us directly by phone or email.
Do I need to be home during the cleaning?
You can absolutely be home during the cleaning. We just ask that you give our team some space so we can work safely and get the best results.
Do you bring your own supplies and equipment?
Yes. We bring professional-grade cleaning supplies and equipment.
If you have specific products you’d like us to use, please mention it in the form.
What if I’m not satisfied with the cleaning?
Your satisfaction is guaranteed. If you’re not happy with any part of our service, let us know within 24 hours and we’ll make it right at no extra cost.
How do I prepare for my cleaning appointment?
No heavy prep is needed—just make sure personal items are put away so our team can focus on the cleaning. If you have special requests, let us know in advance and we’ll be happy to accommodate.
