FAQ
Frequently Asked Questions
Got questions? We’re here to help! Below are some of the most common questions our customers ask. If you don’t find your answer here, feel free to reach out — we’re always happy to help.
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FAQs
Have Questions? We've Got Answers!
Still need help? Email us at info@brillaracleaningbylk.ca
What areas do you serve?
We proudly serve Vancouver and surrounding areas, including Burnaby, Richmond, North Vancouver, and more. If you’re unsure whether we cover your location, just contact us and we’ll let you know!
What cleaning services do you offer?
We provide regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and Airbnb/short-term rental cleaning. Each service can be customized to fit your needs.
Do you use eco-friendly products?
We use professional-grade cleaning products that are safe and effective to ensure your home is thoroughly cleaned. If you have specific product preferences, just let us know—we’re happy to use them.
How do I book a cleaning?
Booking is easy! You can schedule your cleaning online through our website or contact us directly by phone or email.
Do I need to be home during the cleaning?
It’s completely up to you. Many of our clients provide us with access and enjoy coming back to a spotless home. Your comfort and trust are our priority.
What if I’m not satisfied with the cleaning?
Your satisfaction is guaranteed. If you’re not happy with any part of our service, let us know within 24 hours and we’ll make it right at no extra cost.
How do I prepare for my cleaning appointment?
No heavy prep is needed—just make sure personal items are put away so our team can focus on the cleaning. If you have special requests, let us know in advance and we’ll be happy to accommodate.
Our Expert Cleaners
Still Have Questions?
Contact our friendly team — we’re here to make your cleaning experience simple and stress-free.
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